Individual brokers
Personal support for their own clients. A good fit if Clients report accidents by phone today Documents arrive incomplete or late Claims support as a service feature
Manage your clients’ accident reports right in the broker dashboard
With the right plan, insurance brokers can retrieve accident reports directly from their clients and manage them in a dashboard. Claims information becomes more structured, available faster and easier to integrate into ongoing advice.
- A broker profile clients select in the app
- Incoming reports with PDF, photos and sketch
- Status per case: received, reviewed, handed to the insurer
- Finished documents for further processing in your own system
Less email chaos in claims support
After an accident, clients often have to pass documents, photos, party data and accident descriptions to their broker — frequently scattered across email, messenger or phone.
With Unfallbericht.at, clients create the report digitally and share it directly with their broker – the case lands in the dashboard immediately. All data, images and the finished PDF are ready there, complete and ordered, without follow-ups or collecting.
Audiences
Who is this solution for? For businesses that actively support clients through claims and want to follow up on accident reports professionally.
Broker firms
Several advisors, one shared report inbox. A good fit if Several staff with their own access Shared case status in the team Traceable handover to the insurer
Agencies & intermediaries
Preparing and forwarding claims reports for clients. A good fit if Own management software in use A finished PDF for forwarding wanted Many motor policies on the books
Equally suitable for motor claims advisers, multi-line brokers with motor books and broker networks with several locations.
Your benefits as a broker
Two things make the difference: you no longer have to chase reports – and you receive them in a quality that rarely emerges manually.
Workflow
How the workflow can look
- Client side 01 Client
Create the report
A client captures the accident digitally in the app.
- 02 Client
Share with the broker
The report is shared specifically with the selected broker.
- Approval 03 System
Approval stored
Approval and relevant case data are documented traceably.
- Broker side 04 Broker
Visible in the dashboard
The shared report appears directly in the business dashboard.
- 05 Broker
Support the case
The case is reviewed, followed up and used further in the advice.
Time and quality
Why the digital route shows in claims support right away.
Reports come to you – no more chasing
Instead of collecting documents and calling clients back, the shared report lands in your dashboard immediately – with all data, images and the finished PDF. That saves a lot of time and coordination per case.
Before
- Chasing emails
- Collecting photos one by one
- Calls & follow-ups
With Unfallbericht.at
The shared report lands immediately and completely in the dashboard – with data, images and PDF
Reports of especially high quality
The app guides clients step by step through the accident capture. So you receive complete, structured reports – not patchy descriptions.
Report quality Complete
- Photos of the damage
- Data of all parties
- Accident course & sketch
- Place, time & circumstances
Possible functions
Depending on the plan, different building blocks are available to your broker business.
- Broker profile in the business area
- Retrieve approved accident reports
- Case list with status and timestamps
- Detail view for shared reports
- Client linking with consent
- Hints about missing information
- Dashboard for ongoing claims
- Optional management of several team members
Data protection, consent and integrity
Insurance and claims information is sensitive. The broker solution is therefore designed for clear approval, structured roles and traceable processing.
Approval by clients
Reports are not automatically distributed to arbitrary third parties.
Professional case management
Brokers work with orderly records instead of scattered attachments.
Team-ready
Depending on plan and setup, several people in the broker business can be involved.